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📄 Privacy Policy

Effective Date: June 1, 2025
Last Updated: June 1, 2025

This Privacy Policy explains how Sustainable Transformation Consulting ("we", "our", or "us") collects, uses, and protects personal information provided by users via our website https://www.sustainabletransformationconsulting.com, including through our GPT-powered assistant and any contact forms or booking tools on the site.

1. Information We Collect

We may collect the following types of data:

a. Information You Provide Directly

  • Name, email address, phone number

  • Business details (if submitted)

  • Messages sent via contact or booking forms

  • Feedback submitted through chatbot or surveys

b. Chatbot Input Data

  • Any messages or questions you submit to our GPT-powered assistant

  • Voluntarily submitted personal information within chatbot interactions

c. Technical and Usage Data

  • IP address

  • Browser type, device type

  • Date/time of visits

  • Pages visited or interaction logs

2. How We Use This Information

We use your information to:

  • Respond to inquiries or service requests

  • Deliver and improve consulting services

  • Schedule appointments or consultations

  • Improve website and chatbot functionality

  • Analyze anonymous traffic patterns

  • Send occasional updates (only with your consent)

3. GPT and AI-Powered Interactions

We use OpenAI’s GPT models to power portions of our chatbot assistant.

  • Your messages are processed by OpenAI’s API to generate responses.

  • OpenAI does not use your inputs to train its models, and messages are not stored or logged for future training.

  • Do not enter confidential or sensitive personal information into the chatbot.

For more details, refer to OpenAI's Privacy Policy and data usage policies.

4. Contact Forms and Booking Tools

When you fill out forms or book a session:

  • We collect the information you provide (name, contact info, message content).

  • This information is used strictly to provide services or respond to your request.

  • It is not sold or shared with third parties except as necessary to provide services (e.g., calendar scheduling or CRM providers).

5. Cookies and Tracking

We may use cookies or analytics tools (e.g., Google Analytics) to:

  • Understand how users navigate our site

  • Improve performance and user experience

You may disable cookies via your browser settings.

6. Data Sharing

We do not sell your information.
We may share limited data with:

  • Service providers (e.g., hosting, email, analytics)

  • Legal authorities if required by law

7. Data Retention

  • Form submissions are retained as long as necessary to provide service or support.

  • GPT interactions are not stored by us; they are processed in real time.

  • You can request deletion of any data you’ve submitted.

8. Your Rights

Depending on your location, you may have rights to:

  • Access or correct your personal data

  • Request deletion

  • Withdraw consent (for marketing emails, etc.)

To request these, contact us at:
privacy@sustainabletransformationconsulting.com

9. Security

We use secure protocols (HTTPS), firewalls, and best practices to protect your data. However, no system is 100% secure—please avoid submitting highly sensitive information through forms or chat.

10. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children.

11. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the latest effective date.

12. Contact Us

For any questions or privacy-related concerns, contact:
Email: office@sustainabletransformationconsulting.com

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